Changes to Myinterrail.co.uk - Customer FAQs
- What changes are being made to myinterrail.co.uk?
- I already have a booking, will my Interrail pass still work?
- What services will remain open and for how long?
- Where can I buy Interrail passes after myinterrail.co.uk stops selling them?
- Will I still be able to get help with my Interrail pass?
- Will there be any changes to my entitlements?
- Does this change affect my statutory or consumer rights?
- What if I choose not to travel in 11 months' time, can I still claim a refund?
- How long will it take for my refund to be processed?
- Will I still be able to use the Rail Planner app?
- Will I still be able to use the National Rail network for the 1 out-bound and 1 in-bound train journeys that are currently included as part of my Global Pass allowance?
- I have purchased a Ticket Protection Plan for my Interrail Pass, will it still be valid?
- Will I still be able to claim a free Carer Pass?
- How long will my Interrail account remain active?
- What will happen to my personal data stored in my account history?
- I'm travelling from overseas to Britain with my Interrail pass. Will my interrail pass still work in Britain?
- I still can’t find the information I need. Who can I contact?
Q: What changes are being made to myinterrail.co.uk?
A: From 1 February 2026, myinterrail.co.uk will no longer sell Interrail passes. If you’ve already purchased a pass through this website, don’t worry - your pass and travel rights won’t be affected and will stay valid for the entire duration of your pass’s validity period. Myinterrail.co.uk will remain open as a source of customer support and information until all existing passes purchased through this website have expired.
Q: I already have a booking, will my Interrail pass still work?
A: Yes. Rest assured, these changes won’t affect any Interrail passes you’ve purchased through myinterrail.co.uk. Your pass remains valid until its expiry date, and our customer support team will be available to assist you with any questions in the meantime and throughout your trip.
Q: What services will remain open and for how long?
A: After myinterrail.co.uk stops selling passes on 1 February 2026, the website will remain available to service all existing customers for the duration of their pass validity or until 30 June 2027. This includes continued customer service through all of our usual customer support channels and access to FAQs, travel inspiration, ‘my account’, ticket protection plan, paper pass delivery service, refund claims if required and any other support related to your Interrail Pass purchased through myinterrail.co.uk before 31 January 2026. These services won’t be interrupted.
Q: Where can I buy Interrail passes after myinterrail.co.uk stops selling them?
A: After 1 February 2026, you are encouraged to purchase Interrail passes from the official retailer of Interrail Passes, Interrail.eu, or through other authorised Interrail retailers worldwide.
Q: Will I still be able to get help with my Interrail pass?
A: Yes. Rest assured, even after myinterrail.co.uk stops selling new passes, the website will remain open to provide support through our dedicated customer support team, as well as FAQs, travel inspiration and other helpful information for your trip. This will continue until all passes have expired.
Q: Will there be any changes to my entitlements?
A: No. Your Interrail pass and travel rights will remain fully valid for the entire duration of your pass.
Q: Does this change affect my statutory or consumer rights?
A: No. Your statutory and consumer rights remain unchanged. All protections under UK consumer law still apply.
Q. What if I choose not to travel in 11 months' time, can I still claim a refund?
A: Yes, if you choose not to travel, you can request a refund in line with the T&Cs of your pass by contacting our customer support team www.myinterrail.co.uk/help/contact-us/enquiries/
Q. How long will it take for my refund to be processed?
A: The refund processing time will remain the same. You can find more information on requesting a refund for your Interrail pass here: Interrail Frequnetly Asked Questions FAQs - My Interrail
Q. Will I still be able to use the Rail Planner app?
A: Yes, the Rail Planner app is a product of Interrail.eu and you will be able to continue using it with no changes to its services.
A: Yes, if you purchased an Interrail Global pass, you will still be entitled to use up to 2 journeys in your home country: 1 to leave, 1 to return. You can use multiple train transfers to reach your destination.
Q. I have purchased a Ticket Protection Plan for my Interrail Pass, will it still be valid?
A: Yes, if you purchased Ticket Protection Plan through myinterrail.co.uk, it will still be valid as per its regular T&Cs.
Q. Will I still be able to claim a free Carer Pass?
A: Yes, you will be able to claim a free Carer Pass if you purchased an Interrail Pass through myinterrail.co.uk and if you are eligible to receive a Carer Pass.
Q. How long will my Interrail account remain active?
A: If you have created an account on myinterrail.co.uk, it will remain active for two years from the date of your last purchase, or until 30 June 2027 - whichever occurs first.
Q. What will happen to my personal data stored in my account history?
A: Your personal data stored within your myinterrail.co.uk account will be deleted after 2 years since the expiry of your last valid Interrail Pass or after 30 June 2027, whichever occurs first. If you would like to request that your personal data be deleted before this date, please visit https://www.myinterrail.co.uk/privacy/
A: We are happy to reassure you that the changes to myinterrail.co.uk do not affect Great Britain's participation in the Interrail and Eurail programmes. Provided you are not a resident of the United Kingdom, all eligible Interrail and Eurail passes will continue to be fully accepted for travel across Britain's National Rail network.
If you have any specific questions or concerns about your Interrail pass, we recommend contacting the retailer of your pass directly as they will be best placed to provide support.
Q: I still can’t find the information I need. Who can I contact?
A: If you need more help, our dedicated customer support team is here for you. Visit www.myinterrail.co.uk/help/contact-us/ for contact details and support options - we’ll make sure your questions are answered, and that this transition is as smooth and simple as possible.
If you have any other questions about your valid Interrail pass (i.e. how to use it, how to activate it etc), please visit the generic FAQs page here.